Interactive customer evaluation ice program

Please tell us about a great interaction with your health care provider, any issues you might have or a specific concern about how your care was provided. Our highly skilled Patient Advocates can assist you by working on your behalf to ensure that your concern is addressed in a timely manner. Please contact the Patient Advocate office at for assistance or to request to be connected to a specific member of our staff. It is designed to improve the patient experience by allowing managers to monitor satisfaction levels through reports and patient comments.

ICE allows patients to submit real-time feedback and may choose to add contact information. It allows managers to monitor satisfaction levels through reports and customer comments.

ICE allows customers to provide feedback to service provider managers, and gives leadership data on service quality. Users must ensure sensitive data is properly protected in compliance with all VA regulations. Section Information: This technology has not been assessed by the Section Office. The Implementer of this technology has the responsibility to ensure the version deployed is compliant. Section compliance may be reviewed by the Section Office and appropriate remedial action required if necessary.

For additional information or assistance regarding Section , please contact the Section Office at Section va. These decisions are based upon the best information available as of the most current date. Any major. Additional information on when the entry is projected to become unapproved may be found on the Decision tab for the specific entry. Use of this technology is strictly controlled and not available for use within the general population.

For example, a technology approved with a decision for 7. Anything - 7. However, a 7. Anything , but would not cover any version of 7. ICE provides us — and you — the following benefits: Allows you to quickly and easily provide important feedback to our service provider managers; Gives our leadership timely data on service quality; Allows our managers to benchmark the performance of their service providers against other DoD organizations; Encourages communication across our organizations by comparing best practices to increase performance results; Saves money.

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