How beneficial to franchisees is a quality training program

Didn't find yours? Ask a new question Get plagiarism-free solution within 48 hours. Review Please. Next Previous. Related Questions. Module 3 Discussion Post to the discussion forum your response to the following: How beneficial to franchisees is a quality training program?

Support your post with evidence from the class text, material from an outside source or Durikin Donuts promises fresh doughnuts every four hours and fresh coffee every 18 To meet this An opening team helps franchisees break into day-to-day operations slowly, so they don't feel they're jumping into the deep end alone, without assistance from the franchisor.

Within several days following the completion of onsite training, you should provide the franchisee with an overall written evaluation of the training program. The evaluation should reference both the franchisee's areas of strengths and areas in which the franchisee needs additional work. Include a specific action plan with this evaluation--as well as a clear list of objectives for the franchisee to focus on in the coming weeks and months. In the weeks after onsite training, effective follow-up with the franchisee helps provide a seamless transition between your initial and ongoing support phases.

While most franchisors provide extensive training to new franchisees, many fail to ensure that franchisees and their managers receive ongoing and refresher training. New managers and employees of the franchisee need to be properly trained as they are hired. As a result, in some systems, franchisees and their managers are often inadequately trained in new policies and procedures regarding system standards, and the franchisor does not have a clear understanding of what training the franchisees are providing to their new employees.

To minimize the erosion of system standards over time through lack of training, you should develop an effective training program that requires ongoing certification on core competency issues for franchisees and their key staff members.

Such a program includes periodic refresher training for these top positions, as well as detailed training for any new products, services or procedures that are introduced over time.

In addition, for any key "certified" positions within the franchisee's organization, you must establish policies as to how any replacement individuals are to be trained e. One question I'm frequently asked about training is, "How much is too much? For franchisees, who are eager to open the business and are carrying the out-of-pocket costs for themselves and perhaps their managers, the longer the training, the more expensive it becomes.

And since the franchisee is not earning money during this training, this "time away from the job" can be a significant financial drain. Likewise, for the franchisor, time spent training is time not spent selling. As you grow, you'll need dedicated training staff--and the more training is provided, the more staff is required. So training has a cost. Thus, it becomes incumbent on you to attempt to measure these costs--both for you and the franchisee--against the complexity of the system, the potential for error and the importance of the brand both now and in the future.

My quick rule of thumb for making that assessment is my "keys to the shop" test. When making this assessment, I tell the franchisor to imagine they are going on a cruise down the Amazon for a month. No cell phones. No internet. And then I ask them, "How much training would you want someone to have if you were going to let them run your company store for that month without you? Training without testing assumes two things that may not be true. First, it assumes that you, as the franchisor, did a good job of training.

Second, it assumes that your franchisee did a good job of learning. Franchisees should be given a number of written and practical tests for example, on customer service procedures throughout the headquarters training program.

A final exam covering a broad range of topics covered during the training process should also be part of this testing process. While the majority of franchisees successfully complete the franchisor's training program, some franchisees or their managers may struggle with the training or display traits during the training e. This could raise red flags as to their potential success as a franchisee.

What would you predict Unlike old-school managers who hide in their offices and manage employees from afar, Danielle is out on the floor working with Markel Inc.

What is the acquisition cost of building Determine the patent amortization expense for the current year ended December 31, 20Y6. Illustrate the Discuss the advantages and the disadvantages of franchising for the franchisee. Why might an independent entrepreneur be dissatisfied with a franchising arrangement? How beneficial to franchisees is a quality training program? Need more help! What types of entrepreneurs may benefit most from this training?

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